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Executive Transport UK
Durham Road
Stevenage
Herts
SG1 4HT
Office hours:
Monday to Friday -  08:00 to 20:00
Saturday - 08:00 to 18:00
Sunday - 09:00 to 12:00
We operate 24/7.
You can also book online 24/7
Executive Transport UK
Durham Road
Stevenage
Herts
SG1 4HT
Executive Transport UK  logo2
Office hours:
Monday to Friday -  08:00 to 20:00
Saturday - 08:00 to 18:00
Sunday - 09:00 to 12:00
We operate 24/7.
You can also book online 24/7
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Terms and Conditions

1. Definitions and Interpretations

1.1  In these Conditions:- "These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Passenger/client and the Provider; "The Passenger/client" means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider; "The Provider" or "us" means Executive Transport UK or ETUK in short. "The Contract" means the contract for the provision of transfer services under these Conditions; "The Service" means the service of transport to or from destinations (including any instalment of the service or any multiple services) which the Provider is to supply in accordance with these Conditions;

1.2  Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.

1.3  The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Conditions

2.1 The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.

2.2  A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, booking with the provider via but not limited to the providers; web site (http://www.etuk.net), via telephone, or via any representative agent.

2.3  The Contract will be subject to these conditions. The provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the provider’s web site and will come into effect 1 hour after posting.

2.4  No reservation submitted by the passenger shall be deemed to be accepted by the provider unless and until confirmed in writing by email telephone or otherwise by an authorised representative of the provider.

2.5  The specification for the services shall be those set out in the provider’s sales documentation unless varied expressly in the passenger’s reservation (if accepted by the provider). The service will only be supplied as stated in the provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued by the provider are intended as a guide only and the contents shall not be binding on the Provider.

2.6  The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Providers specification, which do not materially affect their performance.

2.6.1 This includes any changes to speciific vehicles requested. We require the right to supply an equivalent substitute as needed as in 2.6.

2.7  Sub-contracting companies are not authorised to make any representations or claims concerning the service unless confirmed by the Provider in writing by email, telephone or otherwise. In entering into the Contract the Passenger acknowledges that it does not rely on, and waives any claim for breach of, any such representations, which are not so confirmed.

2.8  No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representations of the passenger and the provider.

2. Conditions (continued)

2.9  Sales literature, price lists and other documents issued by the provider in relation to the service are subject to alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A reservation placed by the passenger may not be withdrawn cancelled or altered prior to acceptance by the provider. No contract for the offer of service shall be binding on the provider unless the provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by whichever is the earlier of:-
2.9.1 The Providers written acceptance
2.9.2 Delivery of the service

2.10 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Provider shall be subject to correction without any liability on the part of the Provider.

2.11 The price of the Service shall be the price listed in the Providers published price list current at the date of acceptance of the passenger’s reservation or such other price as may be agreed by the provider and the passenger.

2.12 Where the provider has quoted a price for the service other than in accordance with the Providers published price list the price quoted shall be valid for 72 hours only or such other time as the Provider may specify.

2.13 The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions.

2.14 The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details i.e. names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.

2.15 Reservations made for services on Bank Holidays, Christmas Day, Boxing Day, New Years Eve & News years Day will be subject to an additional surcharge on published prices.

2.16 A maximum time of 15 minutes for address collections & 60 minutes for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation to be a no show & will be subject to clauses 3.2 & 4.3

3. General

3.1 The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the Service, if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:-
3.1.1 of God, explosion, flood, tempest, fire or accident;
3.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
3.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
3.1.4 Traffic accidents, traffic hold ups, traffic congestion;
3.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party);
3.1.6 Flight delays, flight cancellations;
3.1.7 Power failure or breakdown in machinery including computer systems.

3.2 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

3.3 Except as expressly provided in these Conditions, the Provider shall not be liable to the passenger by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.

3.4 If clause 4.2 applies then without prejudice to any other right or remedy available to the Provider, the Provider shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Passenger, and if the Services have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

3.5 The Passenger undertakes to the Provider that:-
3.5.1 the Passenger will regard as confidential the Contract and all information obtained by the Passenger relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Providers prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Passengers default;
3.5.2 The passenger will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract.

4. Terms of Carriage

4.1 The Providers prices are based on Passengers/clients being ready to travel at the booked time. Passengers must book their  transfer in accordance with check in times and guidelines provided by their relevant airline/cruise/train or coach company. For address pickups the providers are reliant on the passengers to provide a suitable time in accordance to meet any arrival time, meeting time or other deadline. The provider will assist with this wherever possible, but will not be deemed to be liable for any losses incurred by the client due to misleading information or travel delays due to unforseen events.

4.2 All meets apart from airports waiting time are free for the first 15 minutes; thereafter you will be charged a fee per each 15 minutes or part thereof. Airport/Seaport  meets: 60 minutes free waiting time from the time of landing, thereafter you will be charged a fee per each 15 minutes or part thereof. (There is no additional charge for flight delays. ETUK will monitor flight arrivals and endeavour to send a vehicle at the appropriate time.)
Please note; if the grace period allowed is not adhered to, the waiting time will include all waiting time after the designated pick up time.

4.3 Fares quoted on the website are flat rates for a single pick up & drop off. Any diversions, additional set downs or pickups by passengers will incur extra charges. Fares quoted that are not booked will have a validity of 72 hours. ETUK reserve the right of altering any prices without prior notification however any quote/booking confirmed by ETUK will remain binding unless the itinerary changes.

4.4 Neither ETUK nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times. Any belongings left by the client after the hire period will be returned as soon as possible. Charges may apply for this. ETUK & or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.

4.5 Vehicles are booked by passengers as requested. Saloon and estate cars carry a maximum number of passengers & luggage. Vehicles to carry a larger no of passengers & luggage are available & are to be booked as required, (for luggage limitations & vehicle types and relevance, please contact us).

4.6 ETUK or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger being under the influence of alcohol or drugs, whether legal or banned, or whose behaviour poses a threat to the driver, the vehicle or other passengers.

4.7 A charge of £90 (maximum) will made for soiling of the vehicle due to passengers being under the influence of alcohol or drugs.

4.8 Any outstanding charges or sums owed due to non-payment of fares,  physical damage incurred to vehicles or physical assaults on drivers for any reason will be pursued through a court of law.

5. Airport Protocol

5.1  Executive Transport will undertake to monitor flight arrivals using the information supplied by the Client and the current available information supplied by the relevant airport/airline or any third party supplier of flight information. A driver will be dispatched accordingly so that he will be there to meet you on your arrival.

5.2  Unless otherwise arranged, your driver will meet you in the arrivals hall. He will have a board with your name and/or company logo clearly marked. We will try in most instances to provide the drivers mobile number for you in case you have difficulty locating him. It would also be very helpful if you can supply us with a mobile number for you or your representatives so we may contact them in case of difficulties.

5.3  Please note that airport authorities refuse to accept liability for the correctness or accuracy of any information supplied.
Serious delays  may also affect our ability to track flights. Executive Transport, does not accept liability for incorrect or misleading information given by either the Client or other agency. It is therefore essential and the responsibility of the Client to keep us directly informed of any flight changes/delays or other anomalies using the contact details supplied by your driver, ETUK or on this website.

5.4 If your flight has been delayed or cancelled, if possible, please try to contact us to let us know. This information is not always readily available via flight tracking systems. Unless we cannot verify a flights status, we will dispatch a vehicle to meet the client according to the scheduled arrival as stated by the client/passenger/airline.  If a vehicle has been dispatched for a flight we cannot track, unless otherwise informed by the client/passenger of any delays or cancellations, or in the case of a 'no show', full fees may apply.

5.5  Please let us, or your driver know, if possible, if you are delayed more than usual in customs or baggage reclaim.
Customers who wish to use the airport amenities, such as shower before their ongoing journey, should notify us in advance to avoid waiting charges.

5.6  Where ever possible Executive Transport will endeavour to accommodate any changes to your itinerary providing it does not cause adverse problems for other clients or disruption to our schedule.
Please note that additional charges or fee's may be apply as a result of incorrect information given.

5.7 It is essential that we are supplied with the correct airport, day, date, scheduled arrival time and flight number. Please check the booking details with your airline against any booking/confirmation details that you receive from us and remember to take into account any time differences if you are travelling on a long haul flight.

5.8 Any transport scheduled or provided by Executive Transport, is a distinctly separate contract from any other travel arrangements supplied by, or arranged by the client with any other third parties. Therefore, ETUK will not be liable for any loss, extra fees or penalty charges incurred to the client by said third parties.

6. Payment and Account Customers

6.1 Cash - Cash payments can be made on the day of travel. Settlement in full on the conclusion of the job. For return journeys, the client may opt to pay for the first leg of the journey, deferring payment of the balance until the return leg has been completed. The client may also opt to settle in full on the first leg of the job.
Pre-payment or a deposit, before a job is undertaken, may be required in some instances. For return journeys, if electing to pay each leg separately, a small deposit may be required for the return leg.
Invoices/receipts for all cash jobs can be supplied on request.


6.2 Credit/debit card - We accept all major credit and debit cards. In some instances we may require payment prior to travel.
By prior arrangement only, we can take the payment on the day of travel. Please make this clear when you book.
In some instances we may require a deposit when you book by this method.
At present, no surcharge is applied to credit/debit card payments. The provider reserves the right to implement this in the future. All payments by this method will be invoiced and or receipted.


6.3 Bank Transfer - A direct transfer from your bank (including faster payments if supported). Please call us to arrange this, you will need our sort code and account number. This will usually be required before the day of travel. An Invoice/receipt can be supplied on request.

6.4 BACS - Alternatively, if you are a frequent traveller and wish us to invoice you on a monthly basis, please contact us to arrange an account. Payments for this will usually be made via BACS or direct bank transfer. Payment is required within 14 working days of the invoice date unless any prior arrangement has been made with us, either verbally or in writing.

6.5 PayPal - If you have a PayPal account you can opt to transfer funds from this to our PayPal account.
If you have a bank account associated with your PayPal account you can also use PayPal to use funds from that. Or you can use a Credit or debit card to pay through PayPal. This is secure as no credit card details are required or seen by us. To make a payment using any of these methods you need to send the money to info@etuk.net. A fee may apply.
Please contact us if you require assistance.


6.6 Cheques - Please note that we no longer accept cheques.
We reserve the right, however, to allow this facility at our discretion, under certain circumstances and by prior arrangement only.

7. Cancellations, Charges and Refunds

7.1 No reservation which has been accepted by the Provider may be cancelled by the Passenger except with the agreement in writing, by email, telephone or otherwise of the Provider and on terms that the Passenger shall indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Provider as a result of cancellation.

7.2
Vehicles that are booked by Passengers that are not suitable for the purpose for which they have been booked for as in clause 4.5 will be subject to a £10.00 call out charge. Vehicles that are cancelled by passengers after reservation acceptance by the provider will be subject to clause 7.3.1, 7.3.2, 7.3.3 & 7.3.4.

7.3 Cancellations must be informed of a minimum of 24 hours prior to the time of pick-up to avoid any penalty charges. Cancellation to be made by telephone on: 01438 222200 or 03303 501228.
7.3.1 Cancellations informed 24 hours + prior to the time of pick-up - no charge.
7.3.2 Cancellations informed 12 hours + prior to the time of pick-up - 25% of quoted price.
7.3.3 Cancellations not informed up to 4 hours prior to the time of pick-up - 50% of quoted price.
7.3.4 Cancellations informed less than 4 hours or until the transport has been provided - 100% of quoted price.

7.3.5. Refunds. Payments made in advance where services are subsequently cancelled will be refunded in accordance with clauses 7.3.1, 7.3.2, 7.3.3 & 7.3.4.

7.3.6 Cancellations regarding wedding cars: A non-refundable deposit of 20% of the total cost is required on the day of booking. If payment has been made in full and then a subsequent cancellation is made, refunds will be in accordance with clauses 7.3.1, 7.3.2, 7.3.3  & 7.3.4 minus the 20% deposit

7.4
In the event of a client not attending at the agreed pick up time/venue, and after the allotted waiting time is exceeded, will be deemed to be a "no show" and will be subject to clause 7.3.4 plus any other incurred expenses such as parking and tolls.

7.5 Changes to the agreed itinerary once a pick-up has been made will incur charges as relevant. We will do our best to accomodate the client provided it does not have a diverse affect on our schedules or conflict with other bookings.

7.6 We will consider any extenuating circumstances in appropriate cases.

8. Privacy Policy

8.1 Your data, name, address & travel arrangements are held by us for the purpose of providing you the service. We are also legally obliged to keep records of all services undertaken for 12 months by the licensing authorities. Details are held on a secure system which is protected by the relevant Firewalls & anti-virus. 

8.2 From time to time ETUK may use your contact details to inform you of changes, promotions or other relevant details regarding this service. You can choose to opt out of this at any time. However, no data will be shared, sold or passed on to third parties without your consent, other than to contractors/sub-contractors hired by ETUK who need to be informed to carry out the service.

8.3 Credit card information supplied to us via telephone is only kept for as long as needed to process. Details are held securely and are destroyed on completion of processing. This is required by us  in order to conform with the  PCI DSS. For your convenience, and in order to keep your credit/debit card details for short to mid term contracts, we may require a written request which we pass on to our merchant service provider in order to comply with the said PCI DDS terms & conditions. We will usually bill for this on a weekly basis.  Other methods of payment are available for longer contracts, such as BACS via invoice.

Although our systems are secure, we advise all customers NOT to supply credit card information via email, as the data transmitted from your end may not be. Data transmitted may be intercepted en route and used for fraud.

Bookings taken via electronic methods (via our website) are safely controlled by Worldpay. We accept no liability for data supplied by you in this form which may be intercepted, lost, stolen or used in a fraudulent way.

9. Miscellaneous

9.1 No waiver by the provider of any breach of the Contract by the passenger shall be considered as a waiver of any subsequent breach of the same or any other provision.

9.2 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby. 

10. Cookies Policy

We use cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. By using our site you agree to allow cookies.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an "implied consent" policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies  -  These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies - These are cookies set on your machine by external websites whose services are used on this site.

Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest etc. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

11. Contact Us

11.1 If you have any questions regarding theses policies, our prices or our services, you can contact us by any of the methods below.
We aim to respond promptly to all enquires, at the very least no later than 24 hours from receipt.

Tel: +44 (0) 1438 22 22 00
Tel: +44 (0) 3303 50 12 28


email:
info@etuk.net

12. Recommendations and Reviews

12.1  Reviews:   If you leave us a comment via our reviews page on this website, you agree that we may use your comments on our testimonials page on this website, please uncheck the box that asks if we can also use them on any of our affiliate websites relating to this business, or we will assume you have complied.

12.2  If you send us a comment or review, either verbally, by text message or email, we will specifically ask for your permission if we wish to include it on our testimonials page.

12.3  Should we use your comments on this website, your contact details will not be shown. If you post a comment online, your email address is only required as a security measure to help avoid spam or junk mail, or if we need to reply to you. Your IP address is also logged to prevent mass mailing and for security. These details are not shared, sold or passed on to anyone without your express permission.

12.4  Please do not use any bad language. Comments with profanities or rudeness will be deleted. We may also ban your email address and or your I.P. address if these conditions are not adhered to.

Here you can find the small print. By using our website and booking our services you hereby agree to these term & conditions.
We reserve the right to change these terms & conditions wholly or partly in accordance as is our statute.   Last change: 11 Sep 2015

+44 (0) 3303 501228
Your passport to stress free travel
+44 (0) 1438 222200
ExecutiveTransportUK
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